Question 1

What is managed cybersecurity, and why does my organization need it?

Accepted Answer

Managed cybersecurity is the practice of outsourcing your organization's security operations to a specialized provider. Instead of building an expensive in-house team, you gain access to enterprise-grade tools, certified analysts, and 24/7 monitoring at a fraction of the cost. In today's threat landscape — where attacks against SMEs and enterprises in Bangladesh are rising — having a dedicated security partner is no longer optional; it's a business imperative.

Question 2

How is Oberon Services different from a traditional IT company?

Accepted Answer

Traditional IT companies focus on keeping systems running. Oberon Services focuses exclusively on protecting those systems. Our team comprises certified cybersecurity professionals (CISSP, CEH, CompTIA Security+) with deep expertise in threat intelligence, SIEM operations, and compliance frameworks. We don't set up your Wi-Fi — we monitor your network 24/7 to ensure no one unauthorized ever gets in.

Question 3

What industries do you serve?

Accepted Answer

We serve organizations across banking and financial services, healthcare, telecommunications, manufacturing, government, and technology sectors in Bangladesh and the broader South Asian region. Our services are framework-agnostic and can be tailored to any regulated or unregulated industry that handles sensitive data or critical infrastructure.

Question 4

How quickly can Oberon respond to a cyber incident?

Accepted Answer

Our Managed SOC guarantees a Mean Time to Respond (MTTR) of under 15 minutes for critical alerts. Our analysts monitor your environment around the clock, 365 days a year. Once an incident is confirmed, our Incident Response (IR) team initiates containment procedures immediately, following a pre-approved playbook designed for your specific environment.

Question 5

Do I need to replace my existing IT infrastructure to work with Oberon?

Accepted Answer

No. Oberon's services are designed to integrate seamlessly with your existing infrastructure. Whether you use on-premises servers, cloud workloads on AWS/Azure/GCP, or a hybrid environment, our SIEM and monitoring agents can ingest log data from 400+ supported sources without requiring you to rip and replace anything.

Question 6

What is cyber security in Bangladesh?

Accepted Answer

Cyber security in Bangladesh refers to the practice of protecting local digital systems, networks, programs, and data from digital attacks. With the rapid digitization of financial, manufacturing, and public services under the Smart Bangladesh vision, cybersecurity is critical. It defends enterprises against data breaches, operational downtime, and financial fraud.

Question 7

What are the most common cyber threats targeting Bangladeshi organizations?

Accepted Answer

The most common threats in Bangladesh include: Ransomware attacks targeting RMG and manufacturing (encrypting production systems for extortion), Business Email Compromise (BEC) scams targeting finance teams, phishing campaigns impersonating government agencies and banks, credential stuffing attacks against e-commerce portals, and DDoS attacks against financial institutions. Additionally, supply chain attacks targeting third-party software vendors have been increasing.

Question 8

How much does cyber security cost for a business in Bangladesh?

Accepted Answer

Cybersecurity investment varies by organization size and risk appetite. However, the Bangladesh Bank 2023 Cyber Incident Survey found that the average cost of a data breach for a Bangladeshi SME exceeds BDT 25 lakh (approx. USD 22,000). A managed cybersecurity service with Oberon is a fraction of that cost and provides continuous protection. We offer tiered packages starting from foundational monitoring to full enterprise-grade Managed SOC with SIEM, EDR, and compliance support.

Question 9

Is there a national cyber security framework or regulation in Bangladesh?

Accepted Answer

Yes. Bangladesh has enacted the Digital Security Act (DSA) 2018 and the ICT Act 2006 with cybercrime provisions. The Bangladesh Bank issued BRPD Circular No. 02/2018 mandating information security frameworks for financial institutions. Additionally, organizations with international operations must comply with GDPR (EU clients), PCI DSS (payment card data), and HIPAA (health data). Oberon helps you navigate and achieve compliance with all relevant frameworks.

Question 10

What does your 24/7 Managed SOC actually monitor?

Accepted Answer

Our SOC monitors your entire digital attack surface: network traffic, firewall and IDS/IPS logs, endpoint activity (EDR), cloud infrastructure events, Active Directory and IAM actions, email security gateways, web application logs, and third-party SaaS platforms. Every log source is normalized and correlated in real-time by our SIEM to surface genuine threats from the noise.

Question 11

What is SIEM and how does it work within your SOC?

Accepted Answer

SIEM stands for Security Information and Event Management. It is the central brain of our SOC operations. Our SIEM ingests billions of log events daily from across your environment, correlates them using thousands of detection rules and machine learning models, and generates prioritized alerts when anomalous or malicious activity is detected. This allows our analysts to focus on real threats rather than chasing false positives.

Question 12

What is the difference between a SIEM and a SOC?

Accepted Answer

A SIEM (Security Information and Event Management) is a technology platform that collects, correlates, and analyzes security logs and events from across your infrastructure. A SOC (Security Operations Center) is the human team and process framework that operates the SIEM, investigates alerts, and responds to incidents. Think of SIEM as the tool and SOC as the team wielding it. Oberon provides both: our SIEM platform powered by leading technology, operated by certified analysts in our 24/7 SOC.

Question 13

What happens after a threat is detected?

Accepted Answer

When our SIEM generates a confirmed alert, the on-duty analyst follows a structured triage process: (1) Validate the alert and classify its severity, (2) Notify your designated point of contact, (3) Initiate the appropriate containment playbook — such as isolating an endpoint or blocking a malicious IP, (4) Preserve forensic evidence, (5) Perform root cause analysis, and (6) Deliver a detailed Incident Report within 24 hours of resolution.

Question 14

What is EDR and why is it important?

Accepted Answer

EDR (Endpoint Detection and Response) is security software deployed on individual devices (laptops, servers, workstations) that continuously monitors process behavior, file activity, and network connections. Unlike traditional antivirus which only checks against known signatures, EDR can detect zero-day malware by analyzing behavior — for example, blocking an Office macro that tries to spawn a shell process. EDR is critical because most ransomware attacks begin at the endpoint. Oberon deploys and manages EDR agents as part of our managed SOC service.

Question 15

Can I see what your SOC team is doing in real time?

Accepted Answer

Yes. All clients receive access to a live security dashboard where you can view active alerts, resolved incidents, log ingestion statistics, and threat intelligence summaries. We also provide monthly executive reports with trend analysis, top threats detected, and strategic recommendations — giving both your technical team and board-level stakeholders full visibility into your security posture.

Question 16

Which compliance frameworks does Oberon support?

Accepted Answer

Our compliance practice covers ISO/IEC 27001, SOC 2 Type I & II, PCI DSS v4.0, GDPR, HIPAA, the Bangladesh Bank ICT Security Guidelines, and NIST CSF. We conduct structured gap analyses against your chosen framework, produce the required documentation and evidence packages, and support your audit process end-to-end — from readiness assessment through certification.

Question 17

How long does it take to achieve ISO 27001 certification?

Accepted Answer

The timeline varies depending on your organization's size, current maturity level, and documentation readiness. Typically, our engagement runs 4–9 months: 4–6 weeks for the initial gap assessment and risk treatment plan, 2–4 months for implementing controls and building the ISMS documentation, and 1–2 months supporting the Stage 1 and Stage 2 audits with the certification body. Oberon coordinates directly with accredited auditors on your behalf.

Question 18

What is a vulnerability assessment and why is it necessary?

Accepted Answer

A vulnerability assessment is a systematic process of identifying, quantifying, and prioritizing security weaknesses in your systems, networks, and applications. Unlike penetration testing which actively exploits vulnerabilities, an assessment catalogs all discovered weaknesses with CVSS severity scores. It is necessary because: (1) attackers continuously scan for known vulnerabilities, (2) new CVEs are published daily, and (3) regulators (Bangladesh Bank, PCI DSS) require periodic assessments. Oberon performs both automated and manual vulnerability assessments with clear remediation roadmaps.

Question 19

What is a compliance gap analysis, and why do I need one before pursuing a certification?

Accepted Answer

A gap analysis is a structured assessment that compares your current security controls against the specific requirements of a target framework (e.g., ISO 27001). It identifies what is already in place, what is partially implemented, and what is entirely missing. Without this foundation, organizations often fail audits or waste resources implementing controls in the wrong order. Our gap analysis delivers a prioritized remediation roadmap so you invest effort where it matters most.

Question 20

What is a tabletop exercise, and who should participate?

Accepted Answer

A tabletop exercise is a facilitated, discussion-based simulation where your leadership and technical teams walk through a realistic cyber incident scenario — such as a ransomware attack or a supply chain compromise — without any actual systems being affected. Participants are guided through decision-making checkpoints to test their Incident Response Plan, identify communication gaps, and build organizational muscle memory. Participants typically include the CISO, IT Director, Legal Counsel, HR, Communications, and C-suite executives.

Question 21

What is the difference between a Red Team and a penetration test?

Accepted Answer

A penetration test is a structured, time-boxed assessment focused on finding as many technical vulnerabilities as possible within a defined scope. A Red Team engagement is a covert, objective-based operation where our specialists simulate a sophisticated adversary attempting to achieve a specific goal — such as exfiltrating sensitive data or gaining domain administrator access — using any means necessary, including social engineering, physical security testing, and zero-day techniques. Red Team engagements reveal how your people, processes, and technology respond under real-world attack conditions.

Question 22

What is penetration testing and how often should it be done?

Accepted Answer

Penetration testing (pen testing) is an authorized, simulated cyberattack on your systems to evaluate the effectiveness of your defenses. Our ethical hackers use the same tools and techniques as real adversaries to discover exploitable vulnerabilities before criminals do. Industry best practice and most compliance frameworks (PCI DSS, ISO 27001) require annual penetration tests at minimum. Organizations undergoing significant changes (new applications, cloud migration) should test more frequently. Oberon offers network pen testing, web application testing (OWASP Top 10), and social engineering assessments.

Question 23

How does employee security awareness training help prevent cyber attacks?

Accepted Answer

Up to 91% of all cyber attacks begin with a phishing email, and human error is the leading cause of data breaches. Security awareness training transforms your employees from the weakest link into a first line of defense. Oberon's training program includes: interactive monthly modules covering phishing recognition, password hygiene, and social engineering tactics; simulated phishing campaigns to test real-world susceptibility; department-specific training for finance (BEC fraud) and HR (payroll diversion); and a security culture dashboard showing improvement over time. Organizations with mature security awareness programs report up to 70% fewer successful phishing attacks.

Question 24

What deliverables will we receive after a cybersecurity exercise?

Accepted Answer

After every exercise, Oberon delivers a comprehensive After Action Report (AAR) documenting: the scenario timeline, all inject responses and decisions made by your team, identified strengths, gaps in your Incident Response Plan, specific remediation recommendations with priority ratings, and a structured Improvement Plan (IP) with owners and deadlines. For Red Team engagements, we also provide a detailed technical narrative of the attack chain with full evidence — giving you a roadmap to close every gap exploited.

Your Cybersecurity Questions, Answered

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